Your satisfaction is important to us. If you are not satisfied with your online purchase, we are happy to refund your purchase price if the return complies with our return policy.
We accept returns for products purchased from Darphin Online only, and all returns are inspected upon return. Products purchased from Darphin Online must be returned in new or gently used condition and within 60* days from date of purchase. Additionally, returns of items that qualified for a free promotional item(s) must be returned with the free promotional item(s). Please note: Items noted as final sale or not-returnable, gift cards, and electronic gift cards are not eligible for exchange or return. Darphin Online monitors return activity and reserves the right to deny returns that, in its sole discretion, do not meet the return policy requirements, in instances of abuse, or for items that were re-sent at no cost in a good faith gesture following a report of non-receipt.
*Refunds for returns received after 60 days are not guaranteed and will be made at the sole discretion of Darphin Online. If issued in these instances, Darphin Online has the right to provide the refunded amount in the form of an electronic gift card or a refund check.
For items returned within our returns policy, the purchase price will be refunded to the original form of payment. If the payment was split between a Darphin Online gift card and credit card, debit card, or bank issued gift card, the credit is applied to the credit card, debit card, or bank issued gift card first. If a balance remains to be credited, it will be applied to the Darphin Online gift card.
• Contact Us
Please contact us at 1-866-880-4559 or you can get in touch with someone from our team by clicking the chat link here. Our Online Customer Service Team will be happy to assist you for eligible returns, with a free return label, return instructions and the return shipping address. If you received the item as a gift or wish to exchange it for another item, directions will be provided. Only products purchased on DARPHIN.com may be returned.
• Print It
Print the free return label from your email.
• Pack It
Carefully pack items into the box. Seal the box and affix the prepaid label to the outside.
• Ship It
Take the package to any UPS location or request a pickup by contacting UPS at 1-800-PICKUPS (subject to UPS fees). Full instructions are included in the return label email.
How long will it take to receive a credit for my returned items?
Once received, return packages are processed within 7-10 business days. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.
I used PayPal to make my purchase, can I exchange my order?
Yes. If you are not satisfied with your purchase and want to return it, please get in touch with someone from our team by clicking the chat link here and directions will be provided. Only products purchased on darphin.com may be returned.
I ordered/received the wrong product, should I return it?
If your online order is not as expected, please get in touch with someone from our team by clicking the chat link here.
My order arrived damaged. What should I do?
When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials, and the items inside and contact us immediately for assistance via CHAT or via phone at 1-866-880-4559. If you are unable to retain the contents due to the extent of damage, handle with care to take a photo of damaged item(s), and then safely discard of the damaged contents.Note: Darphin Online monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). Darphin Online reserves the right to limit or deny the reshipment or credit of an order/item in all instances.
I would like to return a gift but I don’t want the gift-giver to know. Can you help?
If you received the item as a gift, please get in touch with someone from our team by clicking the chat link here. Our Online Service Team will be happy to assist you.